Why have I not received my certificates?
Results are published online in the Members Portal. Allow around 3 months after the results are released for the certificate to reach you. Transit time does vary considerably from country to country.
Also log in to the Members Portal to:
1. Check that we have your postal address. Your certificate(s) would have been sent to the address that is showing on your profile (this may well be your college). If your address has changed please email us to let us know.
2. Check that you do not have a current outstanding balance. If you have a current outstanding balance, your results will not be released until this is paid. You can make a payment online to clear your balance or you can submit a payment by post or email using the general payment form: General_Payments_Form_2018.pdf
If your address is correct and you do not owe any money, please email us within three to six months of the results being issued. You need to notify ABE before six months of the issue date to report the certificate lost and to request a replacement.
Failure to notify ABE within the six month window means that a replacement fee will be charged.