Why is my payment not showing on my ABE account?

For card payments: please allow 5 working days for your payment to be processed. If you have authorised us to take payment from your card and it has not gone through please email us.

For cheques/bank drafts: please email us with your cheque/bank draft number so we can search on our system. If this does not show any results we may ask you to liaise with your bank and provide us with the following information:

  • Date of encashment of the cheque
  • Account number and sort code in which the cheque / bank draft has been paid
  • A copy of the front and back of the cheque / bank draft if it has been presented by ABE