Got a question? Find the answer here...
You can click on the links below to go to your question category or simply scroll down and click on the question most relevant to your query.
New to open-book exams
For questions about the open-book exam format, introduced in response to COVID-19, please click here to download our quick frequently asked questions sheet.
Links to questions about:
- Joining ABE & keep up to date
- Assessments (info relevant to both exams and assignments)
- Results and certificates
- Payments and account issues
- Magazine and manuals
- After ABE
- ABE Endorsed
- Queries and complaints
- How do I register for an ABE qualification?
- Which qualification level should I register for?
- Am I eligible for any unit exemptions?
- How do I find a suitable college?
- I have seen ABE advertised at a college but it is not on ABE’s website, what should I do?
- Does ABE offer distance learning?
- If I want to study in the UK, do I need to obtain a visa?
- If I register as a new learner, will I have to submit an assignment or complete an exam in that assessment session?
- My name has been misspelt on my registration email. How can I change it?
- I have changed my name, what should I do?
- I have been registered for the wrong programme. How can I change it?
- When can I register?
- Does my registration expire?
- I am continuing my studies, do I need to register again?
If your joining ABE question isn't on this list please email: [email protected]
- ABE qualifications are Ofqual regulated, what does this mean?
- What do the 'levels' mean?
- What do “guided learning hours” mean?
- What is the difference between RQF, QCF and NQF?
- I started on a QCF qualification, can I continue on the current RQF framework?
- What do the credits mean?
- How many units do I need to pass the RQF qualifications?
- Can I go onto the next level of qualification if I have not passed all the preceding level?
If your ABE qualification question isn't on this list please email: email@example.com
- What is my current membership status?
- I have forgotten my membership number. What should I do?
- How do I update my details (mailing address, email address etc.)?
- What are the benefits of membership?
- How do I become an Associate/Member of ABE?
- How do I renew my membership?
- How do I cancel my membership?
- My membership has expired, can I still book an assessment?
If your membership question isn't on this list please email: [email protected]
If you have a different query about the portal please email: [email protected]
- How often are ABE assessments held?
- When should I book my assessments?
- How do I book my assessments?
- I have not received my membership number yet. How can I book an assessment?
- What happens if exams cannot take place?
- How many units can I sit at one assessment session?
- Can I take units for the next level if I haven't passed all of the level before?
- Have you received my assessment entry?
- I have been booked for the wrong units. What should I do?
- I have booked exams but cannot take them. What should I do?
- The assessment booking window closing date has passed. Can I still book?
- How many times can I re-take an assessment?
- How long does it take to pass my qualification?
If you have a different question about exams please email: [email protected]
- Where can I find the Assignment Briefs?
- Do the assignments topics change every assessment period?
- Can I submit a new attempt for a failed assignment?
- When do I submit my assessment?
- Can ABE allow more time for assignments to be completed?
- Why is the word count on the overview of the assignment briefs more than the total word count on the tasks?
- Can I use the same organisation summary for different assignments?
- I have a question about my assignment, who do I contact?
- How should centres submit completed assignments?
If you have any further queries regarding assignments please email: [email protected]
- When will results be available?
- How do I access my results?
- Can I see my past results?
- What should I do if I can’t find my results?
- How are the results calculated?
- Can I get a copy of the examiners’ reports?
- How do I apply for an Enquiry about Results (EAR)?
- What happens if I cheat on an assessment?
- Why have I not received my exam results or certificates?
- How quickly can I receive my certificate?
- How can I get a copy of my transcript?
- How can I apply for a replacement certificate?
- I am not happy with my examination or assignment results. What can I do?
- What do the grades mean?
- What do the credits on a Credit Certificate mean?
If you have any further queries regarding results and certificates please email: [email protected]
Certificates of unit achievement
- I have passed part of my qualification, can I get a certificate?
- What is a Certificate of Unit Achievement?
- Will the Certificate of Unit Achievement show all the units I have passed?
- Who can apply for a Certificate of Unit Achievement?
- How quickly can I receive a Certificate of Unit Achievement?
- Does ABE offer any awards or prizes?
If you have a different question about results or certificates please email: [email protected]
- What are the fees?
- How do I pay?
- How do I check my account balance?
- Why do I have a credit or outstanding balance on my account?
- What is the Annual Subscription?
- How do I clear the outstanding balance on my account?
- What is your refund policy?
- I paid my subscription fees less than 12 months ago, why are they showing as due on my account?
- I sent you a scan of my postal order/bank draft as proof of payment, why haven’t you taken payment yet?
- Why is my payment not showing on my ABE account?
- Am I able to get a refund on payments for any assessments that I did not sit?
If you have any further queries related to your account please email: [email protected]
- What is the additional qualification offer?
- Can I apply it to my Level 4, 5 or 6 ABE QCF Diploma?
- Can I study all 3 pathways at once?
- How do I register for an additional qualification?
- I have completed Level 4 Diploma and started Level 5, can I still add to my Level 4 diploma?
- How much will it cost?
If your ABE qualification question isn't on this list please email: [email protected]
- What magazines does ABE offer?
- Why have I not received Focus magazine?
- How can I order study manuals?