This unit develops an understanding of how customer relationships contribute to business success and customer satisfaction. You'll explore how to build and maintain positive relationships, and you will discover why effective customer relationships are essential to customer loyalty, reputation and business success.
On completion, you'll recognise the needs and expectations of different internal and external stakeholders and develop the interpersonal and practical skills required to build and maintain positive customer relationships.
Assessed by assignment.
Qualifications for this unit
NEW: ABE Level 3 Diploma in Tourism, Hospitality, Business and Leadership
With this comprehensive qualification you'll gain essential knowledge, understanding, and the skills required to succeed in the tourism and hospitality industries. It offers wide-ranging insight into the tourism and hospitality sectors, and this is underpinned by skills and understanding of business and leadership in general. It is ideal if you are seeking to develop a career from a broad foundation of knowledge or progress to higher-level study in related disciplines.
NEW: ABE Level 3 Diploma in Tourism, Hospitality and Leadership
This qualification will develop your knowledge, understanding, and the skills required to succeed in the tourism and hospitality industries, plus additional development of your ability to lead and support others. You'll gain broad sector insight to help you develop a career supported by an understanding of how to approach a leadership role, and readiness for progression to higher-level study in related disciplines.
NEW: ABE Level 3 Diploma in Tourism, Hospitality and Business
Develop your knowledge, understanding, and the skills needed to succeed in the tourism and hospitality industries, plus additional insight into business management disciplines. This qualification potentially gives you a wider choice of future career options - you'll gain broad sector insight supported by business acumen, which will help your career and progression to higher-level study in related disciplines.
NEW: ABE Level 3 Foundation Diploma in Tourism and Hospitality
Gain the knowledge, understanding, and skills you need to succeed in the tourism and hospitality industries. The qualification offers broad sector insight that will help you forge a career or progress to higher-level study in related disciplines.