Building Customer Relationships in Hospitality and Tourism
This unit develops an understanding of how customer relationships contribute to business success and customer satisfaction.
This unit develops an understanding of how customer relationships contribute to business success and customer satisfaction.
Htet Yati Oo from Myanmar is currently an HR Executive at a construction company in Singapore. She chose ABE for its flexibility, which allows her to balance full-time work with her studies. Through ABE, she has strengthened her analytical, communication, leadership, and problem-solving skills, while gaining practical business knowledge. Read her full story below:
Mayank Mangeshkar chose ABE for its practical, internationally recognised approach and flexible, career-focused structure. The programme has helped him strengthen skills in management, marketing, communication, time management, and self-discipline. His immediate goal after completing his ABE studies is to gain work experience in business, with long-term plans to progress into leadership roles and eventually start their own business. Read his full story below:
Bills chose ABE for its internationally respected curriculum and practical, strategy-focused approach. Through ABE, was able to develop skills in strategic evaluation, analytical thinking, and decision-making, applying frameworks like PESTLE, Ansoff’s Matrix, and VRIO to real-world business challenges. Bills aims to build a career as a global strategy advisor, helping organisations navigate innovation, sustainability, and geopolitical risks, while contributing to thought leadership in business strategy. Read his full story below:
Keyonder chose ABE for its internationally recognised qualifications and practical focus on business and management. She was able to develop key skills in leadership, communication, time management, and problem-solving. Her next steps are to pursue a degree in Business Administration and eventually a Masters, while continuing to grow professionally within her organisation. Read her full story below:
Aung Myo Kyaw from Myanmar is already shaping an impressive future at just 15 years old. He discovered an early passion for business and has steadily progressed through ABE qualifications, starting with completing the KidsMBA programme at age 12, and now the ABE Level 4 Diploma in Business Management while still in Grade 9. Studying independently using ABE’s materials has helped him grow his confidence, think creatively, and understand how real businesses work. Read his full story below:
ABE Global is an internationally renowned awarding organisation that is at the forefront of developing business education. We provide programmes and qualifications for schools, further education and higher education.
We're launching a brand-new Level 3 Travel, Tourism & Hospitality (TTH) qualification suite, designed to equip learners with the skills, insight and confidence needed to thrive in one of the world’s fastest-growing industries.
IAS Support Indonesia has officially signed a Memorandum of Understanding (MoU) with ABE Global to launch the ‘’Global Standardisation for Enhanced Capability’’ programme, marking a new era in the development of world-class Indonesian talent.
Discover how rising global leisure spending is creating new opportunities in travel, tourism and hospitality — and why a travel, tourism and hospitality qualification can boost your career.
Our parent company, The Institute of Leadership (IoL) is offering ABE graduates, from Level 5 upwards, the opportunity to become an Institute Member at a price exclusively for ABE qualification holders. Read more.