With this qualification, you will gain the knowledge, understanding, and skills required to succeed in the tourism and hospitality industries. The qualification offers broad sector insight that will help you forge a career or progress to higher-level study in related disciplines.
The qualification aims to:
- Provide you with employability-enhancing skills such as communication, teamwork, problem-solving, and customer care.
- Offer opportunities for progression to higher education or entry-level roles within tourism, travel, or hospitality organisations.
Additional aims are to:
- Develop understanding of the structure, characteristics, and importance of the hospitality and tourism industry within a global context.
- Provide knowledge of key operational and service areas, including travel, accommodation, food and beverage, and customer service.
- Develop understanding of contemporary issues, emerging trends and challenges that influence tourism destinations and tourism and hospitality businesses.
- Equip you with the skills to build and manage effective customer relationships, contributing to service quality and business success.