Got a question? Find the answer here...

On this page we have tried to answer all the frequently asked questions (FAQs).  You can click on the links below to go to your question category or simply scroll down and click on the question most relevant to your query.

Quick links: click on your question area from this list:

 

Joining ABE and keeping your details up to date.

The level you register for depends on your past education and work experience.  Your centre will recommend the best level for you.  For details of our entry guidelines, please see here.

If you hold a qualification from either another professional body or university which is similar in content and level to the ABE Level 4, 5 or 6 qualifications, you might qualify for exemptions from some ABE examinations.

If you wish to find out if there are unit exemptions available to you before you register with us, please send a letter or an email to us with copies of your qualifications

Click this link to find an ABE accredited centre in your country.  Before enrolling check your college is accredited by ABE.  We have a strict quality assurance process which is undertaken annually and only centres which pass this process are accredited.  It means that the tutors are well qualified, and the centre is reliable, and up to date with learning outcomes and the latest assessment methodology.

Active ABE centres are listed on our website, but centres that have been dormant or recently approved by ABE may not be listed.

If you want to double-check whether a centre is approved to offer our qualifications, please email [email protected], and we will confirm the centre’s status.

You should not study at an unaccredited centre, or pay an individual for tuition. Unaccredited centres/or tutors may not be appropriately qualified or financially stable, and they won’t have access to the necessary resources and updates.

f the centre is offering its own courses, it may be that it is ABE Endorsed which means we have quality assured their programmes.  You can see a list of endorsed clients here.
 

ABE does not provide distance learning.

Some of our accredited centres may offer distance learning and whether remotely or face to face, we advise enrolling at an ABE centre as the best way to gain the knowledge you need to achieve an ABE qualification. 

If it is not possible to enrol with a centre then you can follow a self-study route using the tuition resources available to you as a member.   More information about self-study can be found here.

If your country is not listed on the country search it means there are no centres there at the current time.  If you wish to register as a private learner, you can still access ABE qualifications via self-study using ABE study resources.   In this instance, you should register, via our secure online payment system, hosted by Convera GlobalPay.  Once you have registered, you can book assessments online via our portal.

Private learners can submit their assessments directly to ABE. We will email registered private learners shortly before the submission date.

Please email us immediately so that you don't risk missing important communications.

Please email us with a copy of your ID confirming the correct spelling of your name.  We will then update your records accordingly.

If your name has changed, you must email us or write to us and provide a copy of your marriage certificate, deed poll or affidavit in your email.

The name recorded is the same name that will appear on your certificate. This information is used for the production of ABE qualification certificates and names are not normally changed after your qualification certificate has been issued.

If you wish to change the qualification you have been registered on (by programme or level), please email us.

You do not have to book an assessment straightaway; you can book your exam or assignment whenever you feel ready, but if you want to be assessed in a particular session, please note the deadlines for registering and booking on the assessment page.

You can register at any time but if you want to take assessments in a particular session, you need to ensure you are enrolled in time. Please check here to see key dates for forthcoming assessment sessions.  

You can enrol at a centre or via our secure online payment portal here.

Your initial registration fee covers your first year's subscription and access to the portal which includes study guides and other resources to support your studies. After your initial registration year, there is an annual subscription fee required to keep your membership active.  

You will see when this is due when you log into the portal.  As the time approaches, we send email reminders and notify centres.

Your ABE membership number must be carried with you throughout all of your studies even if you have taken a break or decided to study with a new ABE accredited centre.  If your membership has lapsed you can simply re-activate your membership (there is no additional charge for this, just the standard subscription). 

If you change study centre, you must provide your existing ABE membership number to your new centre.  Please email us if you do not know what your membership number is.

Students from outside the UK, would normally need a Visa to study in UK, please contact UKBA (United Kingdom Border Agency) for up to date information.

If your question about joining ABE is not listed here please email: [email protected]

ABE qualifications

There are a host of important benefits to holding a regulated qualification and, generally, a regulated qualification is accepted as being of superior quality (technically in the UK non-regulated courses should not be referred to as qualifications).  Here is a link to a blog which provides details of the difference between the two.

Levels are set by the UK government's qualifications regulator, Ofqual, and refer to the depth of knowledge required to complete the qualification. Qualifications at the same level are therefore broadly similar (or equivalent) in academic standard.

See the chart below for a guide to UK qualification levels.

QCF / RQF Level

Other Qualifications at the same level

Level 3

UK Foundation Degree, UK 'A' level, BTEC National Cert

Level 4

BTEC Professional Diploma, first year of a 3-year Bachelors degree course

Level 5

HND, Higher Diploma, second year of 3-year Bachelors degree course

Level 6

Bachelors Degree, Graduate Diploma

This refers to the number of hours of teaching and supervised assessment you would normally need to receive in order to pass the qualification.  It is not the total learning time (which is referred to as Total Qualification Time), so you also need to allow time for self-study, such as reading, revision and research. 

On each qualification page on this website, you will find the qualification specifications.  The specifications state the total qualification time so use these to assess your self-study hours (higher-level qualifications have less guided learning and require more individual research and reading).

NQF, QCF and RQF are frameworks created by the UK government's qualifications regulator, Ofqual.  The RQF is the current framework and the one on which current ABE qualifications sit.  

ABE offered QCF qualifications up until March 2017 with the last exam session taking place in December 2017.  The NQF was prior to the QCF.

2022 was the last year in which learners who passed some units can transition from QCF to RQF - since 2023 learners who have not completed ABE qualifications with QCF units would have to apply for credit exemptions in the usual way.

Credits are assigned to regulated qualifications and recognised by universities in many countries. The credits you achieve through some qualifications may count towards others, if you have covered similar learning outcomes at a comparable level. As a general rule, ten hours of learning (including both taught and self-study) equates to approximately one credit. 

ABE's full RQF diplomas at Levels 4, 5 & 6 carry 120 credits each and this matches the stages of a degree and helps to ensure there is a wide pool of universities which accept ABE qualification holders onto the next level of any related degree programmes.

When you enrol for an ABE qualification you will be able to access study guides and other resources to help you successfully pass your assessments.  Read more here.

If your question about ABE qualifications is not here please email [email protected]

Membership questions

To check your current status, please log in to the Members Portal. If you are unable to log in, email us.

Your membership number is on your welcome email and any correspondence or certificates that have been sent to you. If you are unable to find it, please email us confirming your full name and date of birth.

You can email us with your update. Please include your membership number and outline the changes you wish to make.

ABE believes in adding value.   When you join us, you will be able to access a host of resources from the portal. Each qualification comes with its own benefits, so read more on the qualification pages.

Once you qualify, you can get a higher level of membership which enables you to use postnominals to denote the level of your achievement.

ABE will email you when your subscription is due with details of how to pay.  You can do this online by logging into the portal.

If you do not pay your annual subscription by its due date, then your account will be inactive (or lapsed) and you will not be able to book assessments or access your results. 

You must confirm your wish to cancel in writing. Please email us

Annual subscriptions are none refundable but new members can change their mind within 14 days.  Here is a link to our full refund policy

No. Your registration must be active if you wish to book an assessment. Please ensure your membership remains active throughout your qualification.

 

Find more information about membership here.

If your membership question is not on the list please email [email protected]

Portal questions

Are you logging into the new student portal? 

If not, here is the link https://abeuk.education/login. ABE's old portal has been switched off.

You may be entering your password incorrectly, so try requesting a new password.

If this does not work please email us for help.

Click on "Request new password?" on the portal log-in page.

If you have a different portal query please email [email protected]

Booking assessments

Assessments for business qualifications and tourism and hospitality take place in May and November, plus we have an assignment-only window in March.  The booking deadline is approximately eight weeks before the submission deadline and we recommend booking as early as possible.  See all the deadlines here.

Note that you must be a registered ABE member and have a current membership to book exams.

Assessments can be booked via your college or directly online through the portal.  Before each booking deadline, ABE will email you with further details of how to book.  We also publish reminders on our social media channels for follow us to be kept up to date.

Assessments for ABE's Leadership and Sustainability qualifications are available throughout the year.  They operate on a rolling cycle and take approximately eight weeks from submission to result

ABE recommends taking no more than three units per session but we will not prevent you from booking more if you wish to do so.  

We believe in flexibility so you can book as many or as few assessments as you wish.

You can book assessments at the next qualification level without having to wait for results from the preceding level or passing all units.  For example, if you submit your final units at Level 4 in March, you can book Level 5 assessments for May prior to receiving the results from your March Level 4 units.   

We would like to stress that you should, ideally, have taken and passed the majority of assessments for the preceding qualification before booking onto the next level. This will ensure you have the greatest chance of success as each Diploma builds on the knowledge you develop in the preceding programme.   

 

It gets extremely busy as we approach an assessment session's booking deadline and it can take up to five working days to process online bookings and up to 14 working days to process emailed forms after receipt. As soon as your booking has been processed, your account will automatically update, so you will see confirmation on the portal but allow a little time.

 

If there is a problem with your booking, you should email us immediately confirming the correct units you should be entered for.

Once the final booking deadline has passed it will not be possible to book you for that session - you will have to wait until the next session.

You can re-sit an exam or assignment as many times as you need to in order to pass. Obviously, it's not ideal for you, so do work closely with your ABE-accredited centre and speak to your tutor about any areas that you are finding tricky.  

We also publish lots of tips and advice as well as resources to help you successfully pass your assessment.  

 

We don't set a time limit on your studies as we appreciate everyone's circumstances are different and on occasions you may need to break from your studies.  Typically, people doing a full Diploma will spread their assessments over one year to 18 months.

If you have any further queries regarding booking assessments, please email [email protected]

Assessments

You can view and download the assignment briefs from the members portal on the My Learning / Exam Preparation tab on the portal.

For the business and travel and tourism suite, a new assignment brief will be released eight weeks before the submission deadline for each exam session and Timed OBE question papers will be released three weeks before the submission deadline.

Briefs for the Sustainability, Executive Leadership and other on-demand assessment qualifications are available throughout the year and can be accessed on the portal at any time.

No. If you failed a unit, you need to re-book for the next assessment session. You must ensure that you complete the current assignment briefs or question papers for that session.  You may reuse relevant elements such as the company profile.

For the business and travel and tourism units, you submit assessments in May and November.  There is also an extra window just for assignments in March.  You cannot submit after the deadline, so please click here to see all the assessment timelines.

Sustainability, Executive Leadership and other on-demand assessment qualifications can be submitted monthly.

No.  The deadline for the submission is necessary to ensure that everyone has an equal length of time to work on their assessment.  Without this, assessments would not be fair.

The assessment team work closely with experienced subject matter experts to ensure that the time frame given for the completion of assessments is reasonable for you to produce the answers to the required standard.  They also take into account that you may be taking several assessments and have allowed time for this.

Yes. However, the best way to optimise marks is to read the questions and then look at different companies to see which best suits the subject and provides the best case studies for the topic being assessed, this will allow you to back up theory with great real-life examples. 

In the first instance, you should always contact your study centre. If you have any further queries, please contact the Assessment Team by email: [email protected].

Please note ABE cannot provide individual tuition advice.

All assessments should be submitted via your centre unless you have registered as a private learner.  In this instance, we will email you details of how to submit to ABE directly. Further information is available in the Submission Guidance documents in the library section of the portal. 

If you have any further queries regarding assessments please email: [email protected] - remember we cannot help with teaching-related questions so always speak to your ABE accredited centre in the first instance.

Results and certificates

The results release date for each session is published on your portal dashboard and on the assessment page of this website - see here.  You view your results in the My Learning section of your portal and your centre will also be able to advise of your results.

NB: Some qualifications have on-demand assessments which work on an eight-week rolling turnaround throughout the year.

Yes. Once you have logged into your ABE account, historical results are available on your portal if you click the ‘My Learning’ tab then click ‘Results’. 

If you don’t receive your results by the published date, you should contact your study centre in the first instance.  If you have any further enquiries about your results, please contact the Assessment Team by email: [email protected].  

Your work will be sent to our experienced team of academic markers.  They will then mark your work against the question / brief and the learning outcomes it assessed.  Grade are issued as:

  • Fail (below 39%),
  • Pass (40% - 54%),
  • Merit (55% - 69%),
  • Distinction (70% and above).

You can access the examiners' report under the 'exam preparation' tab of your portal, after the results have been published.  These are useful when preparing for assessments because they help you understand how marks are lost and gained.

If you would like your assessment remarked, you must submit a request for an Enquiry about Results Form and fee within 10 working days of the result publication date.  

You can access the EAR form on the members portal. Completed forms should be emailed to the Admissions Team at [email protected]

We have rigorous processes to ensure that cheats are found.  Plagiarism, ai misuse, and other forms of cheating can be detected. Cheating or attempting to cheat is a serious offence and incurs such penalties as ABE deem appropriate.  

In the most serious cases, cheats can be barred from re-taking ABE assessments.

We do not publish mark schemes for the assessments. 

ABE provides holistic feedback on the assessment performance of learners in the form of Examiner reports, these can be found on the ABE Members Portal. 

Allow around 3 months after the results are released for the certificate to reach you. Transit time varies considerably from country to country.

If your address or centre has changed please email us to let us know (certificates are normally sent to a learner's centre).

Check that you do not have a current outstanding balance, as your certificate will not be issued until this is paid. You can make a payment online to clear your balance through your portal or you can submit a payment by post or email using the general payment form:   

If your address is correct and you do not owe any money, please email us within three to six months of the results being issued.

You must notify ABE within six months of the results release date to report the certificate lost and to request a replacement.  After six months a replacement fee will be charged.

You can order a transcript using the form below and send to us by post or email with your payment.

If you have lost your certificate, or if it has been damaged, you should complete a replacement certificate application form and send it to us with a copy of your identification and the fee.

We have a stringent process to ensure consistency and fairness throughout our marking, and results are followed up by the publication of examiners' reports. To read more about this process please click here.

However, ABE supports the right of individuals to enquire about their results. If, having submitted an EAR, you are still unhappy with the outcome you have the right to appeal. 

Full details of how to make an enquiry about results or appeal can be found in our policy, available here or on the Members Portal.

Credits are assigned to regulated qualifications and recognised by many colleges and universities around the world. The credits you achieve through one qualification may count towards others, if you have covered similar learning outcomes at a comparable level. As a general rule, ten hours of learning (including both taught and self-study) equates to approximately one credit.

In the UK, each year of a three-year Bachelors degree has 120 credits.  Diplomas in our RQF portfolio also carry 120 credits and match the stages of a Bachelors degree to offer clear progression for advanced entry onto a degree.

ABE believes in rewarding success. Twice a year, we honour our highest Distinction achievers in each unit with a special Top Paper Award. Recipients and their tutors get a special certificate and the chance to publicise their achievement. All winners also receive one year's free subscription.

Read our Award Winners Stories here and throughout this site.

In the past ABE also gave a President's Prize for the highest aggregate mark at Level 6.

Certificates of unit achievement & QCF credit transfer

Certificates of Unit Achievement are available for units which have been passed and are part of qualifications taken after 2011.  

A Certificate of Unit Achievement is evidence of passing a particular academic unit which forms part of a longer qualification. 

It lists the title of the unit which has been completed successfully and indicates its credit value and level of achievement.  It does not however state the title of the overall qualification which you are working towards. 

It is useful if you need to evidence an area of academic achievement prior to completing a full qualification.  

This service is only offered for units introduced from 2012 onwards.

No, the Certificate of Unit Achievement is proof of passing an individual unit so it cannot list more than one unit.   

From receipt of completed form, with proof of identity and payment, we commit to producing your certificate in no more than seven to ten working days.  Certificates will be dispatched by post so please allow some time for transit.

Here is our credit transfer policy and application form:

If you have any further queries regarding results and certificates please email: [email protected]

Payments and your ABE account

ABE's fees are regionally based.  Please visit your country's page here to access prices and joining information, you can also get information from your chosen ABE centre.

Paying

Once you are registered with us you can pay for assessments online through the portal.

ABE centres can take all payments on our behalf.  For many centres and learners, find going through their accredited ABE centre for payments and admin is the most straightforward route.

Log in to the Members Portal  to check your balance and to find out when your next annual subscription fee will be due.  If you cannot see it on the portal, please email [email protected].

A credit indicates that you have made an overpayment. An outstanding balance indicates that either a subscription fee payment is due, or that you have underpaid fees, and this must be paid as soon as possible. If you are unsure of the reason, please email us.

In order to keep your ABE membership active, you need to pay a subscription fee every year (the first year's subscription is covered by the registration fee). This enables you to take ABE assessments and access all the study resources on the ABE Portal.

When your subscription is due: a reminder will appear in your portal six weeks before the due date.  We will also send a reminder email if we have your current email address. Your subscription fee payment needs to be received before the due date or your membership will lapse. It is important you have an active membership before booking assessments.

 

If you have previously registered with ABE and have a membership number, but your membership has lapsed, you must reactivate it using your existing number.  Use the reactivation form even if you can no longer remember your membership number (we can help you find it).

Do not register as a new member even if you intend to take up a new programme.

If you are unsure of your membership status, please email us and we will advise you whether or not your membership has lapsed.

 

You can clear an outstanding balance online through the portal or using a general payment form. 

 

Yes, here is a link to our refund policy. 

 

No, please note that we cannot perform any transaction unless we have the original version of the bank draft or postal order.

For card payments: please allow 5 working days for your payment to be processed. If you have authorised us to take payment from your card and it has not gone through please email us.

For cheques/bank drafts: please email us with your cheque/bank draft number so we can search on our system. If this does not show any results we may ask you to liaise with your bank and provide us with the following information:

  • Date of encashment of the cheque
  • Account number and sort code in which the cheque/bank draft has been paid
  • A copy of the front and back of the cheque/bank draft if it has been presented by ABE

For payments via Convera GlobalPay please allow five working days

If you have any further queries related to your account please email: [email protected]
 

Adding same-level qualifications

You can add to your qualification portfolio by taking additional units. For example, a learner who has successfully completed Level 5 Business Management could choose two optional units from Level 5 Business Management & Leadership to gain an additional L5 qualification.

Restrictions to are:

  • Learners must have completed the initial pathway certification to then utilise the additional same-level qualification option.
  • This service is only available on a pathway parallel to the completed qualification
  • Only one additional same-level qualification is available at a time, i.e. learners cannot sit simultaneously the elective modules for Human Resources and Marketing
  • Only available on qualifications from the current syllabus (introduced in 2018)

Simply complete the form and pay the £30 additional Diploma fee, once this has been processed you can register for the additional elective modules via the normal routes.

Yes, you can sit additional Level 4 electives whilst still working towards your Level 5 Diploma. Likewise Level 5 and 6.

If your question is not answered please email [email protected]

After ABE, what next?

ABE has formal progression (or top-up) agreements with many universities around the world, including an exclusive arrangement with the University of Hertfordshire. For more information and to find a suitable university please click here.

In addition, the academic credits which our qualifications carry match the stages of a degree at Level 4 to 6. These credits are widely accepted by universities so many other institutes accept ABE qualifications with exemptions onto their related degree programmes so, if your preferred provider is not on our list, it is worth checking with them directly. Please note, unless you are applying for our University of Hertfordshire top-up you will need to apply to the university in person.

ABE qualifications are designed to help you make a real difference in the workplace.  Time and again we hear how ABE graduates are valued by their employer.  Our qualifications can help you to get a better position, increase your confidence in your current role, gain a promotion, set up your own business or to change careers. You can read about all our members great achievements on our testimonial pages. 

 

ABE Endorsed

To check whether a programme is ABE Endorsed click here for a list of current providers.  

ABE Endorsed is for courses or training, developed by other providers, which has been quality assured by ABE.  We check the provision is of high quality and fit for purpose, and provide certification to evidence learning, but not formal qualifications. 

Complaints

We pride ourselves on excellent customer service and hope that any issues you have can be resolved without becoming a serious matter. 

However, if you do have a complaint, please email [email protected]. We aim to resolve all complaints within 10 days of receipt, but it can take longer if the problem is a complicated one. 

If you have a general query or question about any of ABE’s products or services, or if you would just like to give us some feedback, please email our general email address: [email protected].